Cody Moniz

744 Kaipuu Street ✦ Honolulu, HI 96826
Cell (808) 443-4723 ✦ Email

Summary of Qualifications

Front-end / Web Development

React (ES6), Backbone, Angular, jQuery, HTML, CSS, Javascript, Material UI, Foundation, Bootstrap, LESS, SASS, Handlebars, HAML, Jade

Back-end Development

Node.JS, Ruby, Python, PHP, SQL, REST APIs

Business Documentation

Business requirements, technical documents, training procedures

Management Experience

Responsible for four lines of business, primary subject matter expert for over 300 outsourced call center agents

Hospitality Experience

Airline (Hawaiian Airlines): Sabre Native/Interact, 14CFR/ACAA regulations, website pricing, consumer advocate, loyalty programs and promotions
Hotel / Cruise Ship (UIEvolution): Developed media software solutions, various itinerary and location apps for large hotel and cruise ship brands

Work Experience

UIEvolution - Software Development Engineer

55 Merchant St, Suite #1550
Honolulu, HI 96813
Manager: Travis Ryan, Teddy Doll, Patrick Minton, Employed: Dec 2013 - Present
Primary Skills Used: HTML/CSS, Javascript, Ruby, Python, Bash, Linux, Git, Atlassian JIRA/Quincy, jQuery, Backbone, React, AngularJS, SASS/LESS, HAML/HBS, Selenium
Created multiple applications for cruise ship onboard and in-room displays: Location App that shows the current position of the ship, Weather App, Statement App (Princess Cruise Lines, Holland America (Nieuw Amsterdamn), P&O Cruise Ships (Britannia))
Helped create multiple applications for automotive head units: iHeartRadio and NPR Radio applications for GM and Subaru
Helped create and maintain the administrative interface for UIEvolution's Hospitality solution, Experience Manager
Helped create mobile-ready version of
Helped create cross platform (in-car/web/mobile) applications for NPR (National Public Radio) and iHeartRadio, for GM and Subaru
Created a TV application for hotel guest services
Developed landing page for Shatter Isle, an Android augmented reality video game

Tealet - CTO / Lead Developer

Blue Startups, Employed: Apr 2013 - Sep 2013
Lead Developer and CTO for Tealet, built using Sinatra/Datamapper
Built out auction, review, e-commerce platform, and Bitcoin integration for
Integrated corporate package artwork made by Jon Stapp into sitewide theme
Ensured SEO and managed Adwords campaign

Hawaiian Airlines - Reservations Specialist

3375 Koapaka St G-350
Honolulu, HI 96813
Phone: (808) 835-3700
Manager: Joyce Yen (Director), Employed: Apr 2011 - Apr 2013
Management: Managed 300+ outsourced agents in the Philippines. Managed Web Support, HawaiianMiles, Pualani Elite, Corporate Desk, Customer Advocate, and General Reservations desks
Web Content / User Experience: Maintained and developed customer/agent facing knowledgebase
Process Improvement: Documented and published process workflows, causing an increase in efficiency and results
Metric Improvement: Outstanding metric improvements - CSAT (7.9 to 8.7) and Service Level (Web Support: 30% to 86%, HawaiianMiles: 35% to 75%).
Email Efficiency: Utilizes Microsoft-based 4D email management tactic to process high email volume efficiently
Automation: Automated retroactive credits and other repetative tasks using Python programming skills
System Admin: RightNow Technologies application administrator, optimized online knowledgebase and streamlined email workflows
Crisis Manager: Maintained call center communication as the only on-call manager during Hurricane Sandy

Hawaiian Airlines - Online Marketing Web Analyst

3375 Koapaka St G-350
Honolulu, HI 96813
Phone: (808) 835-3700
Manager: Kawena Baltero (Manager), Employed: Sep 2010 - Feb 2011, promoted
Impact Analysis: Analyze customer feedback, research technical issues, and prioritize work requests based on revenue / customer impact
Technical Analysis: Identify and document possible fixes, communicate customer complaints and concerns to the business and technical department

Hawaiian Airlines - Online Marketing Intern

3375 Koapaka St G-350
Honolulu, HI 96813
Phone: (808) 835-3700
Mangager: Donna Mun (Manager), Employed: Jul 2010 - Sep 2010, promoted
Web Content: Maintained web content in Microsoft Sharepoint using HTML5 standards for SEO and enhanced customer experience
Design Implementation / Brand Maintenance: Worked with web marketing team, creative vendor RazorFish, and branding vendor to create stylish new landing pages while holding to our brand apperance
Federal Compliance: Maintained flight prices on the website to ensure compliance with DOT mandates
Business Requirements: Created business requirements documents for waterfall-based IT project management workflow

Web Developer SYS - Information and Technology Services

Manager: Kevin Urasaki (System Admin), Employed: Feb 2008 - Jan 2009
2500 Campus Rd
Honolulu, HI 96822
Phone: (808) 956-8111
Project Maintenance: Developed and maintained multiple new web-based software projects
LDAP/CAS Intergation: Developed reusable PHP class which combined separate existing login systems
Web Admin: Developed an PHP application for administrators to manage website requests
Optimization: Analyzed, debugged, and optimized multiple existing software projects
Specs: Worked closely with UH staff to develop new software based on specifications
Training: Trained and guided new team members


Kapiolani Community College (Aug 2010 - Dec 2010)

Natural Science: Completed AS degree

University of Hawaii at Manoa (Aug 2007 - Jun 2010)

Electrical Engineering: Studied for BS Electrical Engineering for three years
Courses Taken: Calculus 4, Linear Algebra and Differential Equations, Organic Chemistry, Physics
Seat Tracker Project: Developed online screen-scraping application for fun which helps students track when open seats are available in desired courses

Waiakea High School (Aug 2003 - Jun 2007)

Programming: Started self-teaching PHP, MySQL, (X)HTML/CSS, AJAX/Javascript, and other programming languages starting in middle school
AJAX: Developed a pure HTML/AJAX-based game for fun with support for multiple simultaneous users and bounds checking in 10th grade